Privacy Policy

Last updated: June 2024

Touchwood Beauty ("we", "us", or "our") operates the website touchwoodbeauty.com and sells premium natural skincare products across India. This Privacy Policy explains how we handle your personal data when you visit our website, contact us, or place an order.

1. Information We Collect

We may collect the following types of information:

• Contact details — name, phone number, WhatsApp number, and email address when you reach out or place an order.
• Order information — products ordered, quantity, delivery address, and payment confirmation (such as transaction screenshots shared via WhatsApp).
• Communication data — messages you send us through our contact form, WhatsApp, email, or phone.
• Technical data — basic browser and device information collected automatically when you browse our website (e.g. IP address, pages visited).

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about products, orders, and customer support
• Verify payments made via UPI or bank transfer
• Arrange delivery through courier partners
• Improve our website, products, and customer experience
• Comply with applicable laws, including GST and tax requirements

3. How We Share Your Information

We do not sell your personal data. We may share information only when necessary:

• With courier and logistics partners to deliver your order
• With payment service providers when you make a UPI or bank transfer (handled by your bank/UPI app)
• When required by law, court order, or government authority

4. WhatsApp & Third-Party Services

Orders and support are often handled via WhatsApp. When you message us on WhatsApp, your data is also subject to WhatsApp's own privacy policy. We use Instagram and email for marketing and communication — please review those platforms' policies as applicable.

5. Data Retention

We retain your personal information only as long as needed to fulfil orders, provide support, and meet legal or accounting obligations (such as GST record-keeping). Order and transaction records may be kept for the period required under Indian tax laws.

6. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure. Please avoid sharing sensitive payment credentials beyond what is needed to confirm your transaction.

7. Your Rights

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

8. Cookies

Our website may use basic cookies or similar technologies to improve browsing experience and analyse site traffic. You can control cookies through your browser settings.

9. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us