Privacy Policy

Last updated: 25 August 2026

Touchwood Beauty (“we”, “us”, or “our”) operates https://touchwoodbeauty.com and sells natural skincare products in India. This Privacy Policy explains how we handle personal data when you browse the store, create an account, place an order, or contact support. It is intended to meet applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as they apply to our operations.

1. Information We Collect

• Account details — name, email address, phone number, and password or Google sign-in identifiers when you register.
• Order and delivery details — shipping name, phone, address, products ordered, amounts payable, and order history.
• Payment data— payment status, method category (for example UPI, card, net banking, or COD), and gateway references. Card and UPI credentials are entered on Cashfree's secure checkout and are not stored on our servers.
• Support communications — emails, contact-form messages, and optional WhatsApp messages if you choose to contact us that way.
• Technical data — IP address, browser type, device information, and cookies needed to keep you signed in, remember your cart, and measure site performance.

2. How We Use Your Information

• Create and manage your account and shopping cart
• Process checkout, confirm payment, and fulfil orders
• Send order, payment, and shipping emails
• Share delivery details with courier partners
• Prevent fraud, complete refunds, and meet GST or other legal duties
• Improve the website and customer experience

3. Payment Processing (Cashfree)

Online payments are processed by Cashfree Payments, a payment aggregator. When you pay, you are redirected or presented with Cashfree's checkout. Cashfree collects payment credentials under its own privacy policy and PCI-DSS controls. We receive confirmation of success or failure, a gateway order/payment reference, and limited method information needed to update your order.

4. How We Share Information

We do not sell personal data. We share it only as needed to run the store:

• Cashfree, to complete prepaid checkout and refunds
• Courier and logistics partners, to deliver your order
• Email and hosting providers that process data on our instructions
• Government authorities when required by law

5. Cookies

We use essential cookies for login, cart, and checkout. Analytics cookies, if used, help us understand traffic. You can block non-essential cookies in your browser; checkout may not work if essential cookies are disabled.

6. Data Retention

We keep order, invoice, and payment records for as long as needed to fulfil the contract, handle refunds or disputes, and meet tax and accounting rules. Account data is kept while your account is active and for a reasonable period afterwards unless a longer legal retention period applies.

7. Security

We use HTTPS, access controls, and industry-standard practices to protect data in transit and at rest. No method of transmission is completely secure; please keep your password confidential.

8. Your Rights

Subject to Indian law, you may request access, correction, or deletion of personal data we hold, or withdraw consent for marketing. Some records must be retained for legal purposes. Contact us using the details below. We may need to verify your identity before acting on a request.

9. Children

The store is intended for adults. We do not knowingly collect personal information from children under 18.

10. Grievance Officer

For privacy complaints, email skinhairloveorganically@gmail.comwith the subject “Privacy grievance”. We aim to acknowledge complaints promptly and resolve them within the timelines expected under applicable Indian consumer and data-protection rules.

11. Changes

We may update this policy from time to time. The revised version will be posted on this page with a new date.

12. Contact