Shipping Policy
How we pack, dispatch, and deliver Touchwood Beauty orders across India.
Last updated: 25 August 2026
This policy applies to orders placed on https://touchwoodbeauty.com. Prepaid orders are paid through Cashfree at checkout. Cash on Delivery is available only when offered at checkout.
1. Coverage
We ship to serviceable pin codes across India through our courier partners. If a pin code cannot be served, checkout will not complete shipping for that address.
2. Placing an Order
- Add products to your cart and proceed to checkout while signed in.
- Enter or select a delivery address and phone number that can receive courier calls.
- Choose prepaid (Cashfree) or COD if shown, then confirm the order.
- For prepaid orders, complete payment on Cashfree. The order is confirmed when payment succeeds.
You do not need to send a payment screenshot on WhatsApp to confirm a website order. Tracking is shown in My Orders once a shipment is created.
3. Processing and Dispatch
Confirmed prepaid orders and accepted COD orders are usually packed within 1–2 business days (Monday–Saturday, excluding public holidays), subject to stock. Dispatch may take longer during sales or courier disruptions.
4. Delivery Timeframes
After dispatch, typical transit times are:
- Metro cities: about 3–5 business days
- Other locations: about 5–7 business days
- Remote or difficult pin codes: up to about 10 business days
Checkout may show an estimated range based on serviceability at the time you order. That estimate is not a guaranteed delivery date. Courier delays, weather, and incorrect addresses can extend transit.
5. Shipping Charges
Shipping charges (and any COD fee) are calculated at checkout from cart value, weight, and destination. Promotional free shipping, if offered, is shown before you pay.
6. Tracking
When an AWB is assigned, tracking appears on My Orders. We may also email a dispatch notice. Support via WhatsApp or email can help if tracking is not updating.
7. Failed Delivery
Please keep your phone reachable. If delivery fails because of a wrong address, refused shipment, or repeated failed attempts, the courier may return the parcel. Re-delivery or return-to-origin charges may apply. Refunds for returned prepaid orders follow the Refund & Cancellation Policy.
8. Damaged or Missing Items
If the parcel arrives damaged, incomplete, or with the wrong item, contact us within 48 hours of delivery with photos of the outer packaging, inner contents, and order number. Keep the original packaging until we respond.