Terms of Use

Last updated: June 2024

Welcome to Touchwood Beauty. By accessing our website or purchasing our products, you agree to these Terms of Use. If you do not agree, please do not use our website or services.

1. About Us

Touchwood Beauty is a registered business selling premium natural skincare and beauty products in India. Our registered details include GST No. 21CRGPP2983LIZE and Udyam Registration No. UDYAM-OD-190057685.

2. Use of Website

You agree to use this website only for lawful purposes. You must not:

• Use the site in any way that violates applicable Indian laws
• Attempt to gain unauthorised access to our systems or data
• Copy, reproduce, or distribute our content without written permission
• Use our brand name, logos, or product images for commercial purposes without consent

3. Products & Information

We strive to display accurate product descriptions, ingredients, and images. However, colours and appearance may vary slightly due to screen settings or natural product variations. Product benefits described on our website are based on intended use and ingredient properties; individual results may vary.

Our products are for external use only unless otherwise stated. Always read product labels and perform a patch test before first use, especially if you have sensitive skin.

4. Orders & Pricing

• Orders are placed via WhatsApp, phone, email, or as directed on our website.
• Prices are quoted in Indian Rupees (INR) and may change without prior notice.
• An order is confirmed only after we acknowledge it and receive payment (where applicable).
• We reserve the right to refuse or cancel any order at our discretion (e.g. stock unavailability, incorrect pricing, or suspected fraud).

5. Payment

We accept payments via UPI (Google Pay, PhonePe) and bank transfer as listed on our Contact page. Payment must be completed as agreed before dispatch. Sharing a valid transaction screenshot via WhatsApp helps us verify and process your order quickly.

6. Shipping & Delivery

Delivery terms are set out in our Shipping Policy. Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances.

7. Returns & Refunds

Due to the nature of skincare and cosmetic products, we cannot accept returns of opened or used items for hygiene and safety reasons. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos. We will review each case and offer a replacement or refund where appropriate.

8. Intellectual Property

All content on this website — including text, images, logos, designs, and product names — is owned by Touchwood Beauty or used with permission. Unauthorised use is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Touchwood Beauty shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the relevant product.

Nothing in these terms limits your statutory rights as a consumer under applicable Indian law.

10. Third-Party Links

Our website may link to third-party sites (e.g. Instagram, WhatsApp). We are not responsible for the content or practices of those sites.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Odisha, India, unless otherwise required by consumer protection law.

12. Changes to Terms

We may update these Terms of Use at any time. Updated terms will be posted on this page. Your continued use of the website constitutes acceptance of the revised terms.

13. Contact Us